Support

RouterChat Support

Get help with models, tools, and your OpenRouter account.

Email
support@router-chat.com

Send feedback with the form

Share a question, bug report, or idea without opening an email app. Add your email address only if you want a reply.

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What to include

The device and OS version you are using.
The RouterChat app version.
The model or feature involved, if relevant.
A short description of what happened and what you expected.

Do not send OpenRouter API keys, passwords, private prompts, private files, or other secrets in support email or feedback.

Frequently Asked Questions

How do I connect RouterChat to OpenRouter?

Use the sign-in or API-key option available in RouterChat. Keep the credential private and never include it in a support request.

Where can I find the app version?

In RouterChat, open Settings > General > About to find the app version and build number. For Apple Watch, use the RouterChat app version shown on your iPhone.

Why is a model or capability unavailable?

OpenRouter controls model availability, pricing, and routing. Attachments, tools, voice, image, and video behavior also depend on the selected model and provider.

How do updates work?

App Store installations update through Apple. Direct Mac installations use RouterChat's signed update channel and verified download page.

What syncs through iCloud?

Supported persistent chats and settings can sync through your iCloud account. You can disable iCloud sync; Temporary Chats are not added to persistent history or iCloud sync.

What should I include in a useful report?

Share the app, device, and OS versions, the affected surface, the selected model or provider when relevant, what happened, and what you expected. Redact private prompts, files, credentials, and account details.